dc.contributor.advisor | Herbias Figueroa, Margot | |
dc.contributor.author | De la Cruz Leyva, Sara Maercedes | |
dc.contributor.author | Ramirez Moreno, Renato Alfonso | |
dc.creator | De la Cruz Leyva, Sara Maercedes | |
dc.date.accessioned | 2016-10-18T16:13:37Z | |
dc.date.available | 2016-10-18T16:13:37Z | |
dc.date.issued | 2016 | |
dc.identifier.uri | https://hdl.handle.net/20.500.12759/1956 | |
dc.description.abstract | Liderazgo Situacional y su Influencia en el desempeño laboral de los colaboradores del Centro de atencion al cliente CLARO oficina Trujillo - 2016 | es_PE |
dc.description.abstract | The following research was developed with the purpose of determining the
situational leadership and its influence on the job performance of employees in the
Customer Service Center Claro – Trujillo Office in the year 2016.
The research problem is: “¿How can situational leadership influence the job
performance of employees in the Customer Service Center Claro – Trujillo
Office in the year 2016? “Moreover, the hypothesis is: “Situational leadership
influences positively on the job performance of employees in the Customer
Services Center Claro – Trujillo Office 2016”.
We conducted an investigation to a population represented by employees in the
Customer Service Center Claro – Trujillo Office (26 people). In the sample we
considered 25 Customer Advisors and 1 Administrator.
We used inductive, deductive, analytical and statistical methods; and finally, data
collection was done through a survey to determine the Level of Situational
Leadership of the Leader and a survey to determine the influence of Situational
Leadership on collaborators of the employees in the Customer Service Center –
Claro Trujillo, each item with alternative answers.
The results were presented in statistical tables, which provided data and
conclusions among which stand out: the situational leadership applied employees
in the Customer Service Center Claro – Trujillo has a positive impact on their job
performance, by clarifying the objectives within the organization and creating a
strong willingness in each of their jobs, managing to improve the performance of
each one of the employees, allowing a better organizational climate. | en_US |
dc.description.uri | Tesis | es_PE |
dc.format | application/pdf | es_PE |
dc.language.iso | spa | es_PE |
dc.publisher | Universidad Privada Antenor Orrego | es_PE |
dc.relation.ispartofseries | T_ADMI_573 | |
dc.rights | info:eu-repo/semantics/openAccess | es_PE |
dc.rights.uri | https://creativecommons.org/licenses/by/4.0/ | es_PE |
dc.source | Universidad Privada Antenor Orrego | es_PE |
dc.source | Repositorio Institucional - UPAO | es_PE |
dc.subject | Liderazgo situacional | es_PE |
dc.subject | Desempeño laboral | es_PE |
dc.title | Liderazgo situacional y su influencia en el desempeño laboral de los colaboradores del Centro de Atención al Cliente Claro oficina Trujillo - 2016 | es_PE |
dc.type | info:eu-repo/semantics/bachelorThesis | es_PE |
thesis.degree.level | Título Profesional | es_PE |
thesis.degree.grantor | Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas | es_PE |
thesis.degree.name | Licenciado en Administración | es_PE |
thesis.degree.discipline | Administración | es_PE |
dc.publisher.country | PE | es_PE |